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Cancellation policy
(1) You have the right to withdraw from this contract within fourteen days without giving any reason.(2) To exercise your right of withdrawal, you must notify us
Hi-Life Trade GmbH
Cornelissenstrasse 15
47169 Duisburg
info@hilifeshop.com
by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.
(3) Sample cancellation form
– On
Hi-Life Trade GmbH
Kaiser-Friedrichstrasse 16
47169 Duisburg
info@hilifeshop.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods
-Ordered on (*)/
received on (*) –
Name of the consumer(s) –
Address of the consumer(s)
– Signature of the consumer(s) (only if notification is made on paper)
- Date _______________
(*) Delete as appropriate.
(4) Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you, excluding delivery costs, promptly and at the latest within fourteen days from the date on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
(5) Exclusion or premature expiry of the right of withdrawal:
The goods must be in their original condition and packaging, unused, and any seals must remain intact. Returns will not be accepted if the goods are damaged or contaminated.
The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Special offer for "Free Necklace" (from 59€)
Please return the free gift in this order if you no longer meet the original promotional requirement after returning it.
Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:
* Contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Products that are individually tailored to the needs of the consumer are excluded from exchange, as they are clearly tailored to the personal needs of the consumer.
End of the cancellation policy
Note on the exclusion of the right of withdrawal:
Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:
Contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.